Refund & Cancellation
Clear, fair rules so both sides know where they stand.
1. Cancellation by the Buyer
Before production begins
- You may cancel a confirmed order before we start cutting fabric or assembling pieces.
- The full advance is refunded, less a 5% processing charge to cover bank/UPI fees and order setup time.
- Refunds are processed within 7-10 working days to the original payment method.
After production has started
- Our flowers are handcrafted to order, often in custom colours and sizes. Once production starts, the materials cannot be reused for another buyer.
- Cancellation in this stage is not permitted. However, you may convert the produced stock into a store credit valid for 6 months that can be applied against any future order.
After dispatch
- Once goods are handed over to the courier, the order cannot be cancelled.
- If you refuse delivery, the order is treated as completed and forward + return courier costs are not refundable.
2. Cancellation by Florista
In rare cases we may need to cancel an order — for example, if raw material is unavailable, or if delivery to your pin code is not feasible by our partners. In such cases the full advance is refunded with no processing charge, within 7 working days.
3. Damage in Transit
- Please record a continuous unboxing video from the moment the package is in your hand, before any tape is cut.
- If any piece is genuinely damaged in transit, share the unboxing video on WhatsApp within 48 hours of delivery.
- We will replace the damaged piece(s) on the next dispatch at no additional cost, or issue a credit note at our discretion.
- Claims without an unboxing video, or received after 48 hours, cannot be processed since we have no way to confirm whether damage occurred in transit.
4. Manufacturing Defects
If any piece has a manufacturing defect (loose stitching, missing petals, wrong shade vs. confirmed sample), report it on WhatsApp within 7 days of delivery with clear photographs. Verified manufacturing defects are replaced or credited.
5. Colour & Finish Variation
Because our flowers are handcrafted from organza and fabric, minor variations in shade, finish, and texture between pieces are normal and not treated as defects. For colour-critical orders, we strongly recommend ordering a paid sample first — sample cost is fully adjustable against the bulk order.
6. Late Delivery
- Promised lead times are commitments by us, but courier transit time is dependent on the logistics partner.
- If a courier delay causes you to miss your event date, we will assist with claims against the courier but cannot refund the order purely on grounds of late delivery.
- To avoid this risk, please place orders at least 3 weeks before your event date.
7. How to Request a Refund or Replacement
- Message us on WhatsApp at +91 75884 47595
- Share your order ID, the issue, and any required media (unboxing video / defect photos)
- Our team will revert within 2 working days with a resolution
- Approved refunds are processed within 7-10 working days; replacements are dispatched on the next production batch
8. Changes to This Policy
We may update this policy as our production capabilities evolve. The "Last updated" date will reflect any changes. Existing confirmed orders are governed by the policy in force on the date of order confirmation.